Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives for a return authorization claim number that will cover shipping costs. For all returns unrelated to defects, shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. All claims MUST be made within 3 days of receipt of order.

How to Return Items for Refund or Exchange

  • Mark the items you wish to return and note the reason for your return/exchange on your invoice.
  • Place the items to be returned in the original package if possible. Be sure to include your invoice.
  • Pay for postage and use the package service or mail carrier of your choice to return your package to the address below:

Black Duck Inc.
Attn: MyRedGear.com Returns
4820 Pan American East Fwy NE
Albuquerque, NM 87109

Please contact us at info@myredgear.com or call (505) 884-3656 between the hours of 8AM to 4PM Mountain Time, M-F, to arrange exchanges. Once we receive your package and verify the condition of the returned garments, any exchanged items will be sent to you and/or any credits or refunds will be applied to your account.

Shipping Information

Orders will be shipped complete within two weeks of placement. Should there be any problems and/or possible delays with your order, you will be contacted directly by a friendly MyRedGear.com representative who can rectify the situation.

Shipping and handling costs consist of a flat $10.00 fee per order for any location in the continental United States. All non-US customers will be required to pay full shipping costs. You will be contacted by a customer service representative to verify the cost of your shipping in this instance. Only standard shipping is available through our online interface at this time; any expedited shipping requests should be made directly with our customer service representatives by calling (505) 884-3656.